Support

Download ZIVR from the App Store or Google Play, open the app, and tap "Create Account". A display name is the only required field. At the end of registration, you are shown a one-time recovery code — save it somewhere safe, as it is the only way to recover your account if you need to.

ZIVR uses token-based authentication, not a password. When you register, a secure token is issued to your device. To regain access on a new device, you use the recovery code you were shown at registration.

Child accounts are created by a parent from the Parental Dashboard. The parent account can then approve contact requests on behalf of the child, set recurring access schedules (time limits), grant temporary unlocks, and configure which safety-alert severity levels send push notifications.

Search for another ZIVR user by username and tap "Add Contact". If the recipient is a child account, their parent will receive an approval request. The contact is only added after the parent approves it.

Open the Parental Dashboard in the app, navigate to your child's profile, and tap "Pending Contacts". You can approve or deny each request individually. Your child cannot message a new contact until you approve.

In the Parental Dashboard, select your child's profile and tap "Access Schedule". You can configure recurring quiet periods — for example, no access after 9 PM or during school hours. Outside allowed hours, the app locks and your child sees a message explaining when access returns.

In the Parental Dashboard, open your child's profile and tap "Temporary Unlock". You can grant 1 or 2 additional hours of access outside the normal schedule. The unlock expires automatically when the time is up.

You can choose from three levels: "All" (every flagged event), "Medium and above" (moderate and high severity), or "High Only" (only the most serious flags). You can change this in the Parental Dashboard under Safety Alerts at any time; changes take effect immediately.

When a message is sent in a chat that includes your child, ZIVR's servers run AI analysis on the message text using Anthropic Claude. If content is flagged, a record is saved — including a text excerpt (up to 500 characters), a severity level, and the AI's reason. You can review flagged content in the Parental Dashboard. Alerts are sent at the severity level you chose.

Flag records are stored on ZIVR's servers and persist until the child account is deleted. Parents can mark individual flags as reviewed in the Parental Dashboard, but there is no option to delete individual flag records.

Yes. Server-connected messages are stored in our database without automatic expiry. Deleting your account disassociates your identity from your messages but does not remove the messages themselves — they remain until the chat they belong to is deleted. See our Privacy Policy for full details on data retention.

ZIVR catches up missed messages silently on startup. Notifications for messages received while the app was closed are processed quietly — you will see unread counts in the chat list without a flood of individual banners.

Open the chat, tap the name or group title at the top, and select "Mute". You can mute for 8 hours, 1 week, or always. Messages still arrive — they just do not show a notification banner during normal use.

Create a check-in group and add members. When you send a check-in prompt, each member receives it privately and can reply. Members cannot see each other's replies or who else is in the group — only the creator sees all responses.

These are two separate, independent features. A chat passcode is an access lock: it protects the chat behind a 4–6 digit code stored as a hash on your device. Chat encryption is a separate toggle that uses AES-256 to encrypt the actual message text stored in the app's local storage.

When setting a passcode you can add a hint and an optional recovery email address. If you forget the code, go to Chat Settings and tap "Send Recovery Email" — this uses your device's mail app to compose a draft email to the recovery address you saved.

Enabling encryption generates a random AES-256 key and uses it to encrypt each message's text stored in the app's local storage. It does not change how messages travel over the network (all connections use TLS), and server-connected messages are also stored on ZIVR servers independently.

ZIVR uses TLS for all data in transit. The optional per-chat encryption feature encrypts message text stored locally on your device. Messages sent through the server are stored server-side.

When you send a photo in "view once", "timed", or "password-protected" mode, ZIVR requests screenshot protection using the platform's native API while the image is on screen. This cannot prevent someone from photographing your screen with another device.

Local (device-only) chats can be backed up to ZIVR's servers from the chat settings screen. The message data is uploaded and can be restored on a new device. Backups persist until you delete them or delete your account.

Messages in server-connected chats are already stored on ZIVR servers as part of normal messaging. They are available on any device you sign in to — no separate backup step is needed.

Open a chat, tap the options menu, and select "Export". You can choose the scope, a document style, and an optional AI-generated appendix. The PDF is saved to your device only; ZIVR does not keep a copy.

Locally stored messages and app data are removed when you delete the app. Your account and server-side data remain until you request account deletion through ZIVR support.

Open a chat, tap the name or group title, then tap "Notification Settings". You can choose from several notification sound options or set the chat to vibrate-only or silent.

First, check that ZIVR has notification permission in your device Settings. Next, confirm the individual chat is not muted. Finally, check that Do Not Disturb is not active on your device.

You can choose the scope (whole thread or selected messages), a document style (Legal, Business, or Personal), and an optional AI appendix. If you choose an AI appendix, a consent checkbox is shown before text is transmitted.

Yes. The exported PDF includes sender display names and chat metadata. View-once messages that have already been opened are not included in exports.

Use the recovery code you were shown when you first created your account. Install ZIVR on the new device, tap "Recover Account" on the sign-in screen, and enter your recovery code.

If you no longer have your recovery code, please contact ZIVR support through the app store listing. Recovery options may be limited without the code.